Guides
IT Offboarding & Knowledge Transfer Kit
Structured templates for capturing and handing off institutional IT knowledge when someone leaves — access deprovisioning checklist, system ownership matrix, undocumented-workaround interview guide, and a 30-day successor onboarding plan.
Structured templates for capturing and handing off institutional IT knowledge when someone leaves — access deprovisioning checklist, system ownership matrix, undocumented-workaround interview guide, and a 30-day successor onboarding plan.
What's Inside
- 📦**Access Deprovisioning Checklist** (CSV + guide) — 55-item action checklist across 9 system categories: Active Directory, cloud services, SaaS apps, VPN, email, shared credentials, physical access, vendor portals, and service accounts. Priority-ordered so you don't miss what matters.
- 📦**System Ownership Matrix** (CSV + guide) — 40-row map of every system in your environment, with columns for new owner, vendor contact, contract renewal date, and known quirks. The quirks column is where the real institutional knowledge lives.
- 📦Undocumented Workaround Interview Guide — A structured 5-section protocol for running knowledge-extraction sessions with the departing employee. Covers the questions people forget to ask: What breaks quietly? What restarts itself? What only you know how to reach?
- 📦30-Day Successor Onboarding Plan — Week-by-week handoff schedule through Day 30, with a Day 1 checklist, sign-off gates at each week, and a 60-day planning session to confirm the new owner is stable.
- 📦Kit Customization Guide — Three worked examples: adding compliance audit columns, importing to Notion, and adapting the kit for an internal role change rather than a departure.
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